FAQs

Find answers about our range, shipping, returns and partnerships. If your question is not answered here, please get in touch here.

Our Products

What is the difference between Artificial, Faux and Fake?

There’s no difference—these terms are simply different ways of describing the same type of product. Whether you say artificial, faux, or fake, they all refer to our lifelike, long-lasting botanical creations. 


How do I achieve the look I want with faux flowers?

Our faux stems and branches are designed to be sturdy yet flexible, allowing you to shape and adjust them by hand for a natural, lifelike appearance. Sculpt the leaves and bend the stems to add depth and movement. To get the right height for your arrangement, simply bend the base or trim the ends with wire cutters for the perfect fit in your vase.

When you receive one of our handcrafted bouquets, it already comes thoughtfully arranged with a built-in framework and layers. To achieve the look shown in our photos, simply place the bouquet into your vase and use the above methods—gently bending and spreading the stems—to fine-tune the shape. Feel free to adjust it further to suit your own style or to recreate the exact fullness and flow you see in our images.

How do I create my own floral bouquet?

Creating your own bouquet is simple and rewarding. Just follow these steps:

  1. Start with a base – Use foliage stems to build volume and create a lush foundation.

  2. Add a focal flower – Select your favourite bloom and place it at the centre of the arrangement to draw the eye.

  3. Layer in filler flowers – Surround your focal flower with smaller blooms in complementary colours and shapes. Bend the stems as needed to create balance and achieve your desired height.

  4. Choose the right vase – Finish your arrangement by placing it in a vase that suits your style. A textured vase is great for concealing any bent or trimmed stems.

 

Do Aspétal products vary in texture?

Many of our designs feature a “real-touch” finish, giving them an ultra-realistic softness that feels just like the real thing. Others may not be as soft, but are crafted to look incredibly lifelike. At the end of the day, the true beauty of any floral piece lies in how it transforms your space visually.

 

Are Aspétal pieces suitable for outdoor or sunny spaces?

While our faux florals are crafted to be long-lasting, we recommend keeping them indoors and out of direct sunlight to preserve their beauty. Extended exposure to sun may lead to fading.

 

How should I care for my faux flowers and plants?
  • Gently remove dust with a dry microfiber cloth or a low, cool hairdryer.
  • Use a soft paintbrush to clean hard-to-reach spots between petals and leaves.
  • For minor marks, wipe with a slightly damp cloth or an alcohol-free wet wipe.
  • Avoid placing them in direct sunlight or near heat sources to prevent fading or warping.
  • Do not rinse with water, soap, or cleaning products.
  • If using UV-treated items outdoors, position them in shaded areas to help preserve their finish.

 

What are some of the benefits of faux?

Faux florals offer a beautiful, stress-free way to enjoy greenery and blooms every day. Here’s why they’re a great choice:

  • Low maintenance, high impact – Enjoy lasting beauty with no watering, wilting, or mess.
  • Seasonless style – Your favourite flowers are always in bloom, no matter the time of year.
  • Perfect, always – Faux stems look flawless from day one and never fade.
  • Safe for everyone – Ideal for homes with pets, kids, or allergy sensitivities.
  • Cost-effective – A long-term alternative to regularly buying fresh flowers.

 

Is there any assembly required for my faux plants?
Most products require no assembly. Larger trees may arrive in parts that are easy to assemble. Stems require no assembly.

Are faux florals and plants safe for children and pets?
Yes! Our faux flowers and plants are free from toxic substances, making them a safe choice for households with children or pets.

Orders, Shipping and Delivery

Where do you ship to?

We currently ship to the 48 contiguous states in the U.S. Only. Unfortunately, we do not ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories.

 

What are your shipping rates?

Order Value (USD)

Shipping Fee (USD)

$0 – $99.99

$24.95

$100 – $199.99

$14.95

$200 – $299.99

$7.95

$300+

Free Shipping



When will my order be dispatched?
Orders dispatch within 2–4 working days from our studio in China. Please note that handmade floral arrangements may require additional time to prepare. During peak periods like holidays or major sales, dispatch times may be slightly extended.

Estimated delivery time:
USA: 7-12 business days.

Please note, delays may occur due to customs or high-volume seasons. We appreciate your patience!

 

Returns, Exchanges and Refunds

What is your returns and refunds policy?

We want you to love your floral pieces. If something’s not right, we’ll make it right.

What qualifies for a refund or return:

  • Wrong item received
  • Damaged upon arrival
  • Significant quality issues

Return window: 30 days from delivery date.

To request a return or refund, please contact us at hello@aspetal.com with your order number and clear photos of the issue.

No need to return in most cases:

Due to high international shipping costs and the fragile nature of our products, you may not be required to return the item. In such cases, we’ll offer:

  • Full refund
  • Partial refund
  • Replacement (if available)

Items not eligible for return:

  • Customized floral arrangements
  • Used or unboxed scented items
  • Final sale or discounted items

Change of mind? We’ll try our best to help. While we can’t cover return shipping, we may offer store credit or a partial refund case-by-case.

Refunds: Processed within 5–10 business days once approved. Refunds will go to your original payment method. Shipping fees are non-refundable unless due to our error.

Still have questions? Reach out to us anytime — we’re happy to assist!

 

Still need help?

Can't find what you're looking for?
Please email us at hello@aspetal.com Be sure to include your order number if you have one.